Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 2 days for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.Within 2 days after placing your order, you can click the tracking number link in the email or track your order on our website here <a href="https://contact.gorgias.help/forms/rwp1sc90" rel="noopener noreferrer" target="_blank">TRACK YOUR ORDER</a>.

How do I track my order?

Holiday Shipping Cutoff: 12/17/2025All orders shipped by 12 PM EST on December 17th are guaranteed to arrive by Christmas. Our standard shipping time within the U.S. is 3-5 business days once processed and shipped. Processing typically takes 1-2 busi

Holiday Shipping Cutoff: 12/17/2025 All orders shipped by 12 PM EST on December 17th are guaranteed to arrive by Christmas.Our standard shipping time within the U.S. is 3-5 business days once processed and shipped. Processing typically takes 1-2 business days. More than 90% of our orders are delivered within 5 business days.We charge a flat fee of $4.95 per order and offer free shipping on orders of $40 or more. Please note that delivery times may vary depending on your location and the time of year.Please note that orders are processed 7 days a week, but they can only be shipped out Monday through Friday.&#xA0;Currently, we do not offer international shipping, but we are working to provide this service in the future.For additional questions about our shipping policy, please <a href="https://contact.gorgias.help/forms/rwp1sc90" rel="noopener noreferrer" target="_blank">contact us</a>.

What is your shipping policy?

KoaKoa

Shipping & Delivery

How it works

Where is my QR code?

How to scan a QR code

I need a new tracking card

Is there a monthly fee?

Do you have an app?

Sea Turtle Tracking

How do I cancel my order?

Can I edit or add anything to my order?

Order & Product Issues

What size are your bracelets?

Can I buy now for Xmas?

Warranty Info

Are you legit?

General

Buy 2 Get 2 Free Deal - How to get it

Buy 2 Get 2 Free - Forgot Free Bracelets

Deals/Coupon Codes FAQ

Wholesale Program Details

Wholesale